How to write a Customer Service Resume
Making a professional customer service Resume or CV (Curriculum Vitae) will require you to highlight your relevant expertise and experiences. A well-written CV or resume and a well-written cover letter, as well as a professional LinkedIn profile, can make a the difference in obtaining an offer. At Napier Resume, we specialize in offering resume and CV writing services covering letter writing, as well as LinkedIn profile optimization services to help your profile stand out the others. In this post, we’ll review how to portray the customer service aspect on a resume or CV, show customer service skills on a CV or resume and offer tips for writing about customer service expertise.
How to describe the quality of service you provide on a resume or CV?
When you describe your customer service experience, emphasize specific jobs and duties. Utilize action verbs such as "assisted," "resolved," or "responded," to describe your tasks. In addition, you should include any pertinent indicators, such as the percentage of satisfaction with your customers, to demonstrate your impact.
How do you show your the skills of customer service on a resume:
Alongside the description of your experience, it’s important to include specific skills that are applicable to customer service, like communication skills and problem-solving capabilities. Include any relevant training or certifications including a certificate from a consumer service course or certification from a specific customer support software.
What should I write about when it comes to customer skill in customer service?
When you write about your customer service skills, focus on the most important and pertinent skills to the position you’re applying to. For example, if your job requires a lot phone communications, you should highlight your previous experience and abilities in phone customer service.
What do I do to write my experiences with my customers?
In writing about your client service experience, provide specific examples and quantify your accomplishments. For instance, instead telling the reader that you "Helped customers with their concerns," say "Assisted an average of 50 customers per day with their questions, resulting in a 95% customer satisfaction rating."
If you follow these guidelines follow these suggestions to create a customer service resume or an application letter and LinkedIn profile which showcases your relevant experiences and abilities which make you a desirable candidate for customer service jobs. Be sure that you proofread and edit your resume the cover letter and CV before the submission and also think about seeking professional help from Napier Resume if you need assistance.
