How To Write a Customer Service Resume
An effective customer-service resume or CV (Curriculum Vitae) requires highlighting your relevant experiences and abilities. A well-written resume or CV and a professional cover letter, in addition to a professional LinkedIn profilecan make a significant difference in getting an employment. At Napier Resume, we specialize in providing resume and CV writing services including cover letter writing, resume writing and LinkedIn profile optimization to help one standout from your crowd. In this post, we’ll explain how to present customer service on your resume or CV. We will also show your customer service abilities on a CV or resume as well as provide suggestions regarding how to present your customer service skills.
How to describe customer service on your resume or CV:
When you are describing your service to customers experience, you should focus on specific work duties and responsibilities. Make use of action verbs, like "assisted," "resolved," or "responded," to describe your work. Additionally, include any relevant metrics, such a customer satisfaction , to demonstrate the impact you have made.
How can you demonstrate the customer service skills on a resume or CV:
Alongside describing the experience you had, it is important to emphasize specific skills that are relevant to customer service. This includes communication and problem-solving abilities. Include any relevant certificates or training for example, a customer service training course or certificate in a specific customer service software.
What should I write about when it comes to customer service skills:
When writing about customer service abilities, concentrate on the most essential and relevant skills needed for the position you’re applying to. For example, if the job requires a lot phone communication, highlight your skills and experience for customer service by phone.
How do I record the customer experience I had?
When you write about your customer service experience, provide specific examples and quantify your successes. As an example, instead of saying "Helped customers with questions," say "Assisted an average of 50 customers a day in their queries, resulting in a 95% percent satisfaction."
By following these tips follow these suggestions to create a customer service resume CV, cover letter and LinkedIn profile that highlights your skills and experience which makes you a great candidate for customer service jobs. Be sure to proofread your resume resume and letter before you submit it. You may also consider seeking professional help from Napier Resume if you need assistance.
