How to Describe Customer Service on a Resume
When seeking a customer service job, it’s important to include your qualifications and experience on your resume. A professionally written resume can make an enormous difference in getting the job you want. At Napier Resume, we specialize in offering resume writing services to make you stand out from your competitors. In this article, we’ll explain how to present the customer service aspect of your resume.
- Use action verbs. When discussing your customer service experience make use of action verbs like "assisted," "resolved," or "responded." These verbs show that you have actively been involved in customer service and have seen results.
- Incorporate specific job duties and responsibilities: Be precise when you describe your customer service experience. Instead of saying "worked in customer service,"" you should say "managed the team of customer service reps and dealt with complaints from customers."
- Use metrics: Provide relevant metrics like customer satisfaction rates to demonstrate the effect of your efforts. For example, "increased customer satisfaction by 15% by using effective strategies for solving problems."
- Create a custom resume by tailoring your resume according to the job you’re applying for. Include the relevant skills and experience which are relevant to the job.
- Proofread and seek professional help Make sure you proofread your resume prior to submitting it to ensure that there are no errors. If you require assistance take advice from a professional through Napier Resume.
With these suggestions and guidelines, you can write a customer service resume that effectively showcases your relevant experience as well as your skills. Remember to tailor your resume to the specific position you’re applying to and make sure you proofread it prior to submitting it. Napier Resume can also assist you in writing a powerful resume that displays your capabilities and experience.
