How to Describe Customer Service on a resume

Posted by Napier Resume on 30 May 2025

When you are applying for a customer service job, it is essential to include your knowledge and experience in your resume. A well-written resume can make huge difference when you apply for the job you want. We at Napier Resume, we specialize in providing resume writing services to assist you in standing out your competition. In this article, we’ll provide tips on how to write about customer service in a resume.

  1. Utilize action verbs: When you are describing your customer experience you should use action verbs such as "assisted," "resolved," or "responded." These verbs suggest that you are actively involved in customer service work and achieved the desired results.
  2. Incorporate specific job duties and responsibilities. Be specific in describing your customer service experience. Instead of declaring that you "worked in customer service," mention that you "managed a team of customer service agents and handled customer complaints."
  3. Provide metrics: Include relevant measures such as satisfaction rates to demonstrate your contribution. For instance, "increased customer satisfaction by 15% using efficient method of problem-solving."
  4. Make your resume more tailored: Customize your resume to fit the customer service position you’re applying for. Highlight your skills and experiences that are most relevant to the position.
  5. Ask for professional help and proofread Check your resume for errors before sending it out to ensure the resume is error-free. If you need help take advice from a professional at Napier Resume.

By following these tips, you can create an effective customer service resume that effectively highlights your relevant work experience as well as your skills. Make sure to tailor your resume to the job you’re applying to and be sure to proofread your resume prior to submitting it. Napier Resume can also assist you in creating an effective resume that displays your capabilities as well as your experience.

Amazing fast and professional service. Highly recommended.
Timothy Berg
Can not recommend highly enough....Tanja... gets results we had the best experience from start to finish..HIGHLY recommend if you want results.
Tem & Angie Kuru
Thanks you so much, very professional & knowledgable about what I actually needed for my resume. Highly recommend
Ja C
Tanya created a resume and cover letter for me. Her writing is powerful and wonderfully descriptive yet succinct where it needs to be; and perfectly summarised all of my ideas. Her communication was efficient and punctual, and I received my final products within two working days of payment. Thank you Tanya!
Isaac Groves
Napier resume helped me land my dream job. Not only was the service second to none, but they genuinely cared to help me. After applying to more then 50 jobs and no call back, literally within a few days of getting my resume professionally written by Napier Resume I couldn't keep up. If only I knew this was going to make such an impact to my job search I would of acted sooner. I cannot thank you guys enough, you have literally helped me land the job of my dreams.
Sandra Tricoli
Excellent friendly service and outstanding results. Thanks Napier Resume.
Ian Robinson
Excellent service and professional result for my resume and Linkedin profile. Had an actual experienced HR professional write my resume.
Ja C
Modern, concise and professional Resume and cover letter! Fast turnaround and excellent communication - thoroughly recommend.
Mel Leatham
Highly reccommemd Napier Resume. Tanja produced a complete face lift on my resume. Also got a cover letter and selection critera done within the time frame i needed.Cost is very reasonable also. Thank you Tanja!!!
Matt Chung
Looking for a new career, I highly recommend to reach Napier Resume to do the perfect resume, CV & selection criteria. You will definitely land a job you want. I have used them 3-4 times so talking from experience.
Simran Gill
How do you describe customer service on a resume

Resume

We provide professional resume writing services.

How do you describe customer service on a resume

Cover Letter

We provide professional cover letter writing services.

How do you describe customer service on a resume

LinkedIn Profile

We provide professional linkedin profile writing services.

How do you describe customer service on a resume

Contact Us

Click the button below to get in touch.

About Us &

What We Do

We provide professional resume writing services and our very seasoned resume writers will make sure your resume stands out among the rest.

We are a team of highly certified and experienced HR professionals, recruiters, and consultants that are dedicated to delivering an exceptional, well-written resume or cover letter.

We pride ourselves on our extensive understanding of best-practice hiring methodologies and Australian recruitment standards. Plus, our expertise in a wide range of professions, industries, and areas means that we can deliver a high-quality, powerful resume that meets your specific needs.

Our end goal is to deliver you with an impressive, striking resume that is perfectly maximised for success in the competitive Napier job market.

We provide a 100% satisfaction guarantee on all of our services, so you can be sure that you will be fully satisfied with your brand new cover letter or resume.

100% Satisfaction Guaranteed
Make an Enquiry

Request a Quote

Fill out the form below to get in touch or call us today on
0800 215 100